Made in Korea, for Malaysia

Supre

Refund Policy

Last updated: August 2026

We want you to be happy with your Supre order. This policy explains when a return, refund, or replacement is available.

1. Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order details and a photo of the item. We will arrange a free replacement or a full refund, whichever you prefer.

2. Change of mind

As our products are food supplements, we can only accept change-of-mind returns if the product is unopened, unused, and in its original sealed packaging, within 7 days of delivery. Return shipping costs for change-of-mind returns are the customer's responsibility.

3. Non-returnable items

For hygiene and safety reasons, we cannot accept returns of any product that has been opened, used, or has had its seal broken, unless the product is faulty or was sent in error.

4. How to request a refund

To request a refund or replacement, please reach out via:

Please include your order details, the reason for the return, and photos if the item is damaged or incorrect.

5. Refund processing time

Once a return is approved, refunds are processed back to your original payment method within 7–14 business days, depending on your bank or payment provider.

6. Contact us

If you have any questions about this policy, contact us at supre@seobio.info or via our Contact Us page.